Guests who do not need to provide ID cards, face recognition or even register any information … … This kind of "three no-net appointments" can be described as frequent chaos.
The so-called "online room appointment" has the characteristics of online room selection, electronic payment, password unlocking, no need to meet, and high cost performance. A few days ago, the reporter of China Youth Daily and China Youth Network investigated in Guangzhou, Guangdong, Nantong, Jiangsu and other places, and found that with the rapid development of "online booking room" in the past two years, there are loopholes in the supervision of "online booking room", and it is impossible to implement the "four realities" system such as real name, real number, real time and facts. In addition, without effective supervision, "online appointment rooms" can easily breed illegal crimes. In addition to public security, problems such as fire control and sanitation have also become hidden dangers behind the rapid development of "online booking rooms".
Does "self-check-in" mean that registration is not required?
Open the life software such as Meituan, and the reporter of Zhongqingbao Zhongqingwang clicks to enter the "Hotel B&B" page. After checking the "B&B" option, a large number of houses come into view. What makes people feel strange is that, unlike the interface of hotel reservation, "online booking room" usually does not display information such as the name of the merchant in an obvious position.
"Exclusive whole house, 1 room, 1 bed, 2 people" and "2 rooms, 4 people" are the most eye-catching slogans of "online booking room" when it is sold online. In Panyu District, Guangzhou, the reporter randomly opened Meituan software, and searched the webpage information in a sales page called "Baby B&B". The reporter only knew that the B&B was located near Guangzhou South Railway Station. The specific address, house number and other information is vague. After paying 245 yuan, the software displays "Booking Successful".
Within a few minutes, the reporter received a text message on his mobile phone. "Online booking room" merchants inform the specific location, house number, electronic lock password and other information of the room through SMS. According to the information provided by the owner, the reporter went to Vanke Huibo Commercial Center near Guangzhou South Railway Station.
The reporter found that there was no sign clearly marked "B&B" or "online booking room" in the commercial center. The so-called "online booking room" is the apartment of the commercial center. Within a whole floor, more than 20 rooms are lined up in turn. The room number is marked on the light wooden door. Although it looks like a hotel, this "hotel" has no front desk.
After checking in, the reporter searched several times before finding the cleaning staff of the "hotel" in the corridor. After asking whether it is necessary to provide identity documents, Auntie stressed that her job is sanitation and cleaning, as long as she has successfully checked in.
The reporter found that the room not only provides washing machines and other equipment, but also has a pool and a console for customers to cook. This is also convenient for customers to stay here for a long time. Until the check-out, the store owner never showed up and the phone never got through.
In the check-in instructions of Meituan platform, the store has always emphasized self-service check-in and real-name registration, and reminded customers to "bring their ID cards to facilitate the check-in registration with the landlord". But in the actual operation, the check-in registration disappeared.
Unexpectedly, the reporter did not fill in my ID card information when booking on the online platform. Before and after the check-in, no staff member asked to register identity information. After checking out, I didn’t ask for supplementary registration identity information.
Coincidentally, in October this year, the reporter found a similar situation when investigating and interviewing in Nantong City, Jiangsu Province. This time, the reporter chose to order a "network appointment room" in Gaode map software. After paying 130 yuan, the reporter received a short message instantly. The message asked the reporter to make a phone call after arriving at the address provided by the message.
After arriving at the designated place, the reporter found that this floor is almost all "online booking rooms". A QR code with real name registration will be posted on the door of every room. When scanning the QR code, you need to fill in your real name and ID number, and after face recognition and authentication, you can swipe your registered ID card to check in.
There are still loopholes in the seemingly compliant "self-check-in" method. There is no front desk in the "online appointment room", and the boss is contacted by WeChat and telephone. The owner of the shop did not show up from beginning to end.
When scanning the QR code to fill in the information, "Add a roommate" is also one of the columns. However, after the reporter chose "no registration", he also successfully completed the registration and successfully checked in. This also means that no matter who customers bring or how many people they bring, there will be no relevant personnel to verify their identity and manage them on the spot.
Stick to the bottom line of protecting the safety of minors
According to public information, the prosecutor of Linping District Procuratorate in Hangzhou, Zhejiang Province recently handled a case about "online booking room". After 00, the boy Li Wei (pseudonym) dropped out of school at home after graduating from junior high school. Later, he was suspected of stealing a battery car and was criminally filed and released on bail pending trial.
What the prosecutor didn’t expect was that Li Wei disappeared during the bail pending trial. After investigation, the prosecutor found that Li Wei was actually smoking "e-cigarettes on his head" in the "online appointment room". Li Wei didn’t get a room. The "online booking room" was booked by a drug addict.
From July to October, 2021, this "online appointment room" became a fixed place for drug addicts to gather to smoke "electronic cigarettes" containing synthetic cannabinoids. Encouraged and seduced by others, Li Wei also began to smoke "e-cigarettes on his head".
In August this year, Nantong police found in their work that Zhu, the operator of a "online booking room" in Nantong city, did not register his real name when he received minors, nor did he comply with the "five musts" requirement for minors to stay. According to the provisions of the Law of People’s Republic of China (PRC) on Public Security Administration Punishment and the Law of People’s Republic of China (PRC) on the Protection of Minors, the public security organs punished Zhu for his illegal reception of minors.
In June, 2021, the Ministry of Public Security put forward the "five musts" requirements around the key links of hotel reception of minors, such as check-in registration, check-in inquiry and suspicious situation report: the identity of minors must be checked and registered truthfully; The contact information of parents or other guardians of minors must be asked and recorded for the record; Must ask about the identity relationship of the people living together and record it for the record; We must strengthen safety inspection and visitor management to prevent illegal infringement on minors; Suspicious cases must be reported to the public security organs immediately, and parents or other guardians of minors should be contacted in time, and corresponding safety protection measures should be taken at the same time.
In the rapid expansion of "online booking rooms", homestays and e-sports hotels, there are many security and fire hazards, which are likely to lead to conflicts and disputes. In this regard, Nantong Public Security Bureau took the lead in formulating "Guiding Opinions on Regulating Public Security Management of New Accommodation Types (Trial)" in Jiangsu Province last year, strengthening supervision through "three realities and five musts", keeping the safety bottom line firmly, promoting the healthy and orderly development of the industry, and safeguarding the legitimate rights and interests of accommodation personnel and operators.
In this summer’s special rectification, Nantong’s public security organs arranged a total of 7,485 online rooms and 44 e-sports hotels, conducted publicity and education for 12,562 employees through online reminders, offline interviews and signing letters of responsibility for public security and safety, handled 55 cases of irregular business, and arrested 121 suspects through investigation, which greatly purified the operating order of new accommodation formats and effectively ensured the safety of minors.
Chen Lei, deputy detachment leader of the Public Security Detachment of Nantong Public Security Bureau, said that at present, there are five kinds of situations in which minors stay in accommodation owners: First, minors are brought to the accommodation industry by the opposite sex in a state of drunkenness; Second, minors meet with heterosexual netizens privately and stay in the accommodation industry; Third, minors run away from home or don’t go to school on time, and go to the accommodation industry alone; Fourth, many minors stay in e-sports hotels or online booking rooms that can provide computer internet access environment and play games for a long time; Fifth, a number of minor men and women live together in the accommodation industry.
Nantong police reminded that operators, employees and parents of the accommodation industry should earnestly enhance the awareness of minors’ protection, find suspicious situations, report them to the public security organs in time, and jointly build a good social environment for caring for and protecting minors.
In order to make the "online booking room" a "sunshine room", the police in Changzhou City, Jiangsu Province have done a lot of work. In March of this year, Changzhou police took the lead in implementing the "Detailed Rules for the Administration of Public Security in Changzhou Online Rooms (Trial)" in Jiangsu Province, and incorporated online rooms into the management of special industries.
Especially for minors staying in "online booking rooms", Changzhou police require all stores to strictly implement the "five musts" system.
Bluetooth door opening, face recognition … … "Self-check-in" has also become safe and efficient. Li Jun, the captain of the Second Brigade of the Public Security Detachment of Changzhou Public Security Bureau, said that after several rounds of arranging, more than 2,000 "online appointment rooms" were identified in Changzhou. These operators should not only achieve "people’s identity", but also have safety facilities such as escape masks, smoke detectors and fire extinguishers.
Changzhou police adopt "red, yellow and green" color separation management according to the housing situation, and most rooms are given green signs representing "qualified". Under strict supervision, in April this year, Changzhou police dug up a "money laundering convoy" to help telecom network fraud gangs withdraw money from various places through in-depth research on the management module of "network appointment room", and arrested 17 suspects in one fell swoop. Among them, the police arrested six suspects only in the "online appointment room".
Let the "network appointment room" get rid of the "public security depression" as soon as possible.
Article 57 of the Law on the Protection of Minors clearly stipulates that when hotels, guesthouses, hotels and other accommodation operators receive minors, or receive minors and adults to live together, they should ask their parents or other guardians the contact information, the identity relationship of the residents and other relevant information; Anyone who is found to be suspected of violating the law and crime shall immediately report to the public security organ and contact the parents or other guardians of minors in time.
Jiang Ting, the procurator of the People’s Procuratorate of suyu district City, Suqian City, has been studying the related issues of "online booking room" for a long time. Jiang Ting said that in practice, some "online booking rooms" may not have been reported to the public security organs. While the emerging business forms are booming, there are loopholes and security risks in the unregistered "online appointment room".
Jiang Ting said frankly that even the "online appointment room" that has been reported has irregularities and illegal acts such as accommodating minors without the permission of guardians. The current punishment measures are still in accordance with the relevant provisions of Article 56 of the Law on Public Security Administration Punishment.
In reality, fines above 200 yuan and below 500 yuan are obviously not enough deterrent for these operators.
Jiang Ting said that in judicial practice, there is a blind spot in the supervision of "online appointment rooms". The threshold for "online booking room" merchants to settle in major platforms is very low. The major platforms hardly screen the information about the qualifications, business licenses and housing types of online booking operators. This makes the "network appointment room" have security risks such as the actual situation does not match the picture.
Jiang Ting suggested that the development of emerging formats is a concrete manifestation of the sound and upward development of the economy, which has injected a lot of vitality into high-quality development. Therefore, relevant departments should guide the orderly and healthy development of emerging formats. Relevant departments should also promote the legislative work on "online contract housing", improve the current shortcomings, and make online contract housing get rid of "public security depression" as soon as possible and become greener and more sunny. (Zhongqing Daily, Zhongqing.com reporter Li Chao Intern You Qiang Lu)