On the evening of March 15th, I received hundreds of emails complaining about Hi Learning Network. The sales staff said one thing in person and signed one behind the agreement.

"Why don’t you take an examination of a fire engineer and challenge the annual salary of 200,000?"

At the beginning of 2019, Ms. Pan in Chengdu was attracted by the advertisement of Hi-Learning Network, claiming that as long as she passed the training of Hi-Learning Network, she would have the opportunity to get the national first-class registered fire engineer certificate, so that she would earn a lot of money every year.

Ms. Pan, a student of Hi-Learning Network: After passing the exam, we will give it more than 100,000 yuan or 80,000 yuan.

Ms. Pan found in China Personnel Examination Network that to take the first-class registered fire engineer examination, the minimum education of the candidates is junior college, and they must be engaged in fire safety technology and meet the corresponding working years. Ms. Pan is not qualified to take the exam at all, but the sales of Hi-Learning.com said that there is no need to worry.

Hi learning network sales: I will find you that kind of registration agency, and we will definitely be able to sign up. You can rest assured of this.

Doubts were dispelled. On March 8, 2019, Ms. Pan paid 4,498 yuan to purchase the online training course of Hi Learning Network.

However, the exam date is approaching, and Ms. Pan’s registration information has not been passed. In desperation, Ms. Pan has submitted a refund to Haoxue.com.

Ms. Pan, a student of Hi Learning Network: He said, "Don’t call me, please contact the class teacher."

The sales kicked the ball to the class teacher, and the class teacher kicked it to the customer complaint department.

Ms. Pan, a student of Hi Learning Network: I communicated many times, and his attitude was very bad, so he said that he had solved it for me.

It is easier to pay money than to refund it, and it is difficult to refund it.

In January 2020, the reporter accompanied Ms. Pan to the Chengdu Branch of Hi School.

After carefully reading the chat records provided by Ms. Pan and the sales of Hi Learning Network, Manager Lu of the customer complaint department admitted that their sales were illegal.

Manager Lu, after-sales staff of Hi Learning Network: I have read the whole record, and there is indeed a problem with sales, which is also a problem of our company. This cannot be denied.

Although he admitted that there was a problem with the sales of Hi-Learning.com, Manager Lu said that Ms. Pan could only be refunded 80% of the expenses at most.

Manager Lu, after-sales staff of Hi-Learning.com: I’ll give you a refund, and the proportion will be 80%. We’re sure to charge you a certain fee for watching this course.

Just then, another woman in charge appeared. She directly overthrew Manager Lu’s promise to refund 80%, only 50%.

After-sales person in charge of Hi-Learning. com: I admit that our sales made this violation promise to you, and I’m really sorry. Our highest result is only 50%, and 100% is absolutely impossible. I know he promised you a lot of things, the routine he promised, I handled thousands of complaints, I must know. When he sells classes, he just talks big.

For the problems complained by Ms. Pan, the person in charge of the customer complaint department seems to be somewhat eccentric. Ms. Pan thought that the other party was quibbling. The two sides were deadlocked for nearly half an hour, and the person in charge gave in.

After-sales person in charge of Hi Xuewang: I’ll help you apply for 80% as the highest proportion now. Please think about it. If you think it’s ok, I’ll make this call for you.

Reporter: What if I can’t?

After-sales person in charge of Hi Xuewang: There is no way.

At Ms. Pan’s repeated insistence, the other party reluctantly agreed to a full refund, provided that a settlement agreement was signed, and Ms. Pan was not allowed to publicize and discuss the handling process and results of this matter in any public or private occasions. In addition, the person in charge also asked Ms. Pan to delete some evidence materials. In the face of such harsh requirements, Ms. Pan could not accept it and refused the refund conditions.

Verbal promises don’t count, and service agreements are tricky

Xiaowei, a girl from Guizhou, was also attracted by the advertisement of Hi-Learning.com, and spent 5998 yuan to buy online courses. However, I haven’t studied yet. By chance, Xiaowei learned that he was not qualified for the exam at all. She quickly raised an objection to the sales, but the other party repeatedly promised not to worry.

Hi learning network sales: guaranteed to report.

Xiao Wei, a student of Hi-Learning. com: The sales person sent a voice directly to say that I can apply for the exam.

Xiao Wei couldn’t believe the other party’s promise and proposed to refund the tuition fee to Hi Xue.com.

Xiao Wei, a student of Hi Xuewang: The people in Hi Xuefei Refund Department always say they won’t give it back when they call.

The customer complaint department of Hi-Learning Network also specially told Xiaowei that when the students activated the course, there was a "Hi-Learning Network Course Service Agreement" under the order. It is the personal obligation of the students to indicate whether they meet the registration conditions in the agreement. More importantly, the agreement "replaces all previous or current statements, suggestions, discussions and communications, whether oral or written."

Seeing such a regulation, Xiao Wei was blindsided, that is to say, all the verbal promises made by Hi Learning Network before were not counted according to this agreement. However, Xiaowei clearly remembers that when the course was activated at the beginning, all the sales were operating on her behalf, and she just clicked the payment option.

Xiao Wei, a student of Hi Learning Network: If he mentioned that there is a clause in the agreement, "If you fail to meet the examination requirements, it has nothing to do with Hi Learning", I will not apply.

After a month of repeated complaints, Hi-Learning.com only agreed to give Xiaowei a refund of 80%.

In fact, many students of Hi Learning Network are caught in a situation where it is easy to pay money and difficult to refund it. Just in the mailbox of the "March 15" party, I received hundreds of emails complaining about Hi Learning Network.

Some students told reporters that before signing up, the sales of Hi-Learning.com will give various promises, such as "signing a refund agreement if you pass the class", "100% guarantee refund for one subject" and "100% guarantee smooth registration".

Hi learning network students: the application materials and work experience are false, all of them are false, and they are all fraudulent.

The oral promise of sales is very good. However, when the students ask for a refund according to the other party’s promise, the customer complaint department of Hi Learning Network will take the Service Agreement of Hi Learning Network as a shield without exception, and the oral promise is invalid, and the agreement shall prevail.

Hi Xuewang student: Just one sentence, "You don’t meet the refund requirements of the agreement. You send me the information you chat, and we will punish the consultant. " But I just don’t agree to a full refund.

The reporter deeply revealed that it is difficult to refund the fee. The Secret Behind

How on earth is Hi-Learning.com promoted, and why is it so difficult for students to refund their fees?

Through the application, the reporter became a salesman of Chengdu Hi Learning Network.

At the sales site of Hi-Learning. com, every time a transaction is made, the sales people will give high-fives to celebrate each other. There will be a bigger order and a salute. You can get a commission of 6% to 13% for the sales of Hi-Learning. In the peak season of promotion, it can reach more than 50 million sales in less than one day.

The reporter found at the scene that for those who do not meet the requirements, the sales of Hi-Learning.com will boldly give a promise.

Hi Learning Network Sales: Don’t worry, we have a registration agent. I can sign up for an enterprise here, which belongs to the scalper. You can buy a qualification at your own expense. This qualification is that people help you sign up and then let you take the fire engineer exam.

It turns out that the sales of Hi-Learning.com attract consumers to buy courses by means of fake registration.

In order to sell, attracting consumers to buy courses through high affiliated income is another way for sales of Hi Learning Network.

On-the-job training site of Hi Learning Network: "After obtaining this certificate, you can register your certificate with relevant fire fighting units and enterprises to improve their company qualification or fire fighting qualification. He will give you the corresponding part-time fee. It is about 80,000 to 120,000 per year. "

In this "Flag Sword" sales team of Hi Learning Network, the supervisor even called on the sales staff to promise "100% guarantee registration, 100% guarantee success rate, 100% part-time affiliation, and start with a big caliber."

On-the-job training site: "The contract will be signed for at least three years, and the employer will give it to 80,000 to 120,000 at a time."

In sales promotion, if you talk nonsense and make false propaganda, aren’t you afraid of being found cheated and complained by the students? Some old employees told reporters to pay special attention to communication methods and not to leave evidence through the company’s official system.

Hi Learning Network Sales: You can tell him on the private mobile phone that you can register on behalf of him, so don’t tell him on the system.

Sales staff of Hi Learning Network: WeChat communication can be a little wild. You’d better communicate with him by voice phone, so he can’t leave a clue, and then he can operate naturally.

How does it work? During the induction training, the trainer specially warned the new employees not to guide the students to check the specific contents of the agreement when paying the money.

On-the-job training site of Hi-Learning Network: Please click "I have agreed to the service agreement of Hi-Learning Course". You can just click it and pay for it. There is no need to show the customer the agreement. Don’t say what the specific terms are on the phone.

Once the money is paid, when the students find that they have been cheated and ask for a refund, the complaint department of Hi-Learning.com will come up with an agreement to deny all kinds of verbal promises made by the salespeople before.

Hi Learning Network Sales: You will know these things when you figure them out by yourself. In fact, you are lying to them. To put it bluntly, it is a lie. It doesn’t matter. Anyway, our company is so big that we can help you solve it. We have never seen any big waves.